Digital customer guidance system for authorities, Migration Canton of Valais

Successful modernization of visitor management at the Service for Population and Migration of the Canton of Valais

Qsome – the modern alternative to traditional customer guidance systems in public administration

Initial situation: Outdated visitor management in public administration

The Service for Population and Migration of the Canton of Valais was looking for a future-proof solution to modernize the existing customer guidance system across several locations. The legacy solution previously in use had reached its limits both functionally and in terms of flexibility and user-friendliness.
The goal was to introduce digital visitor management that simplifies processes, reduces waiting times and creates a positive customer experience for citizens.

With Qsome from e-nov8, the choice fell on a powerful customer journey management platform for authorities.

The solution: Qsome as a digital customer guidance system

Qsome successfully introduced a new solution and now forms the central customer guidance system at the identity document center in Monthey. The platform enables end-to-end digital management of visitor flows – from check-in to the completion of the administrative visit.

Core functions and implemented modules:

• Replacement of the legacy solution with Qsome
• Digital mapping of all services with individual processing profiles
  (priorities, specializations, process rules)
• Self-service terminals for efficient customer check-in
• Digital information and call-up screens for transparent visitor guidance
• Equipping several counter workstations with Qsome
• Integration of biometric capture boxes including process control
• Building automation integration (door control in the biometric area)
• Use of Qsome as a digital signage solution for self-managed information
• Single sign-on (SSO)

Project implementation: Collaborative and flexible

Already during the analysis phase, e-nov8 demonstrated a deep understanding of the specific requirements of public administration. The close cooperation enabled targeted implementation and flexible adaptation of the solution to existing processes.
The implementation of the digital customer guidance system was smooth and completed on schedule.

Result: More efficient processes and better service quality

The Service for Population and Migration now benefits from a user-friendly, scalable and low-maintenance solution. Many configurations can be carried out independently – without external support.

The added value at a glance:

• Optimized visitor flows
• Greater efficiency at counters and in specialized areas
• High flexibility for adjustments and extensions
• Improved service quality and citizen satisfaction

Customer testimonial

“With Qsome, we now have a modern, digital customer guidance system that significantly simplifies our processes. The collaboration with e-nov8 was professional, solution-oriented and tailored to our needs as an authority.”

– Gilles Heyd, Deputy to the Head of Service

Why Qsome for authorities?

Qsome is a modular customer journey management solution specifically designed for administrations, public institutions and service-oriented organizations. As a flexible alternative, Qsome enables the full digitalization of visitor management – across locations, securely and scalably.