Digital visitor management for a modern police force

The Lucerne Police, with around 1,000 employees, works around the clock to ensure public safety. Alongside prevention, intervention and investigative work, one aspect is becoming increasingly important: efficient, secure and customer-friendly access to police services.

As part of the modernization of its reception area, the Lucerne Police chose Qsome, the modular customer guidance and ticketing system from e-nov8.

Initial situation: visitors and different concerns

A police reception desk is not a traditional service counter. Different concerns, security requirements, appointment and walk-in visitors, as well as prioritization, require clear, flexible and secure visitor management. The goal was to simplify processes, reduce waiting times and maintain the highest security standards.

The solution: Qsome as the central customer guidance system

Qsome introduced a comprehensive system that sustainably improves both internal processes and the visitor experience:

• Digital customer guidance system (Qsome) for structured visitor management
• Mapping of all services including processing profiles, specializations and priorities
• Self-service terminals for appointment and walk-in visitors
• Secure access via door entry terminal with QR code verification
• Call screens with additional digital signage functionality
• Comprehensive reporting & analytics for continuous optimization

The result: greater transparency, increased security and significantly more efficient processes.

Collaboration: understanding, flexibility and implementation expertise

Even during the requirements analysis phase, e-nov8 impressed with its deep understanding of police processes and operational requirements.

A particular advantage: many configurations can now be managed independently by the police themselves.

Added value at every level

• Reduced waiting times
• Reduced workload for employees
• Greater flexibility for changes
• Time and cost savings
• Scalable solution for future requirements

Qsome grows with your organization – both technically and organizationally.

Customer testimonial

“e-nov8 quickly understood our requirements and translated them into a well-designed, practical solution. The collaboration was professional, efficient and solution-oriented.”

Conclusion

With Qsome, the Lucerne Police is setting a clear example of digital excellence in public services.