Digital Visitor Management for the Fribourg Municipal Police

Greater efficiency, improved service quality and future-ready processes with Qsome

The Fribourg Municipal Police plays a key role in public life: ensuring safety, public order and law enforcement for citizens and authorities. In highly frequented public institutions, efficient and structured visitor management is essential to reduce waiting times, optimize resources and sustainably improve service quality for citizens.

Initial Situation

As part of its ongoing digital transformation, the Fribourg Municipal Police decided to modernize its existing visitor management system. The objective was to optimize processes, improve service quality and reduce internal administrative effort. The choice fell on Qsome, the modular customer flow management solution from e-nov8.

The Solution: Qsome as a Comprehensive Customer Flow Management System

With the implementation of Qsome, a modern, flexible and scalable visitor management solution was introduced. The system structures the wide range of services provided by the municipal police and enables intelligent management of visitor flows.

Key Components of the Solution:

• Implementation of Qsome as the central customer flow management system
• Mapping of all services into individual processing profiles, including specializations and priorities
• Use of modern self-service terminals for digital check-in
• Information screens for transparent visitor communication
• Equipping service counters with Qsome
• Qsome MyTurn: digital ticketing with virtual tickets, queue position display, additional information, forms and appointment overview
• Online appointment booking for efficient and well-planned visits

Collaboration & Implementation

From the requirements analysis phase onward, e-nov8 demonstrated a deep understanding of the specific needs of a public institution. The project was implemented in a structured, collaborative and highly flexible manner. Adjustments could be made quickly and effectively without impacting project progress.

Results & Benefits

The project fully met the expectations of the Fribourg Municipal Police. The Qsome solution stands out for its ease of use and enables employees to perform many configurations independently. This results in significant time and cost savings, greater organizational flexibility and a sustainable reduction in administrative workload. At the same time, citizens benefit from clear processes, shorter waiting times and transparent information.

The modular architecture of Qsome also ensures that future enhancements and developments can be implemented easily at any time.

Customer Testimonial

“With Qsome, we were able to modernize our visitor management in a sustainable way. The solution is flexible, user-friendly and perfectly tailored to our requirements. Working with e-nov8 was professional, efficient and solution-oriented.”