Seetal Apotheke AG Enhances Customer Service with Qsome

Initial Situation

With the opening of a new branch, Seetal Apotheke AG faced the challenge of efficiently managing customer flow while ensuring high-quality, personalized consultation. The goal was to reduce waiting times, optimize internal processes, and provide customers with a modern and intuitive service experience.

Solution: Qsome as an Intelligent Customer Flow Management System

Together with e-nov8, Seetal Apotheke AG chose Qsome, the modular and flexible customer flow management system.

The following components were successfully implemented:

• Qsome Customer Flow Management System for structured management of customer flow
• Mapping of various services with individual processing profiles, including specialization and priority rules
• Modern self-service terminals for quick and convenient customer check-in
• Service counters with Qsome calling screens for clear and transparent customer guidance
• Back-office displays and service buttons, enabling customers to request consultation from back-office staff when needed

Collaboration & Implementation

During the requirements analysis, the e-nov8 team demonstrated a deep understanding of Seetal Apotheke AG’s specific needs. e-nov8 acted not only as a technology provider, but also as an active implementation partner.

The implementation was smooth, on schedule, and highly flexible. Adjustments could be made quickly, allowing Qsome to integrate seamlessly into existing processes.

Results & Added Value

The outcome fully met Seetal Apotheke AG’s expectations:

• High usability for both employees and customers
• Independent configuration capabilities, saving both time and costs
• Greater flexibility in day-to-day operations
• Future-proof solution, with extensions and enhancements that can be implemented easily

Today, Qsome plays a key role in sustainably improving both service quality and operational efficiency at the new branch.

Customer Testimonial

“With Qsome, we introduced a customer flow management system that has significantly improved our service processes. Working with e-nov8 was professional, solution-oriented, and characterized by a clear understanding of our requirements.”
– CEO, Seetal Apotheke AG