Smooth visitor flows for major cultural moments – Zurich Opera House

Zurich Opera House is Switzerland’s largest cultural institution and relies on modern customer flow management at Zurich Opera House to deliver an outstanding visitor experience. With up to 17 new productions per year, more than 300 performances and a programme ranging from Baroque to contemporary works, efficient visitor guidance and service quality are essential.

Initial situation

The existing Qmatic system was no longer up to date from a technological or functional perspective. Increasing requirements for flexibility, differentiation of customer groups and operational efficiency made the switch to a modern visitor management system necessary. The choice fell on Qsome – as a future-proof, high-performance solution.

The solution: Qsome in use

With Qsome, a holistic customer guidance system was introduced that significantly improves both visitor convenience and internal processes:

• Replacement of the existing Qmatic system with Qsome
• Slim, modern self-service terminals
• Mapping of different services with clear processing profiles
  (e.g. last-minute customers, press, regular visitors)
• Intelligent workflow engine with automation
• Check-in for appointment and walk-in customers
• Cost-efficient system architecture
• Seamless integration of call-ups into the existing screen landscape
• Comprehensive reporting and analytics for operational management

Collaboration & implementation

Already during the analysis phase, e-nov8 demonstrated a deep understanding of the specific requirements of the Opera House. The collaboration was cooperative, solution-oriented and characterized by strong implementation expertise. The implementation was smooth and could be flexibly adapted to operational needs.

Result & added value

The result is convincing across the board:
The solution is intuitive to use, highly flexible and enables the Opera House to carry out many configurations independently. This saves time, reduces costs and increases organizational agility. Extensions and further developments can be implemented easily – a decisive advantage in the dynamic cultural sector.

Customer testimonial

“e-nov8 quickly understood our requirements and translated them into a well-thought-out solution. The collaboration was efficient, structured and focused on sustainable added value.”