The Migration Office of the Canton of Zurich relies on modern visitor management with Qsome

The Migration Office of the Canton of Zurich processes submitted applications and issues entry and residence permits. It also extends visas and issues return visas. To offer visitors on site a modern, efficient and structured service, the office decided to modernize its visitor management with Qsome, the customer guidance system from e-nov8.

Initial situation

In the highly frequented environment of the Migration Office of the Canton of Zurich, clear processes, targeted visitor guidance and flexible control are essential. The existing solution only met today’s requirements for user-friendliness, efficiency and scalability to a limited extent. A modern platform was therefore needed to centrally manage different services, departments and processes and to develop them further in a future-proof way.

The solution: visitor management and customer guidance with Qsome

With Qsome, a modern, flexibly adaptable solution was introduced that replaced the previous legacy system from Qmatic and sustainably optimized visitor processes.

As part of the project, the following components were implemented, among others:

• Qsome as the central customer guidance system to replace the existing legacy application
• Mapping of different areas and services with corresponding processing profiles, specializations and priorities
• Modern self-service terminals for simple and fast check-in for visitors
• Information screens to provide clear visitor information on site
• Equipping counters and biometric booths with Qsome displays and software
• Ticket issuing directly at selected counters
• Use of Qsome as a digital signage solution to display relevant, independently manageable content in addition to counter calls
• Single sign-on with Azure integration for seamless integration into the existing system landscape
• Technical preparation for appointment summonses as the basis for further expansion stages

More efficiency, more flexibility, better orientation

With the introduction of Qsome, the Migration Office of the Canton of Zurich benefits from significantly more modern visitor management. The solution supports both employees and visitors with clear workflows, improved orientation and a user-friendly system landscape.

A particular added value lies in the platform’s high level of flexibility: many configurations can be carried out independently. This saves time, reduces administrative effort and creates the basis for agile further development of the processes.

Collaboration and implementation

Already during the needs analysis, e-nov8 demonstrated a sound understanding of the requirements of the Migration Office of the Canton of Zurich. The collaboration was solution-oriented, cooperative and efficient from the very beginning. The implementation also ran smoothly and was flexibly adapted to the organization’s specific needs.

Result

The project result met the expectations of the Migration Office of the Canton of Zurich. With Qsome, a user-friendly and future-proof solution was created that not only improves current visitor management but also supports future requirements. New functions and further developments can be requested in a structured manner and implemented efficiently.

Customer quote

“e-nov8 understood our requirements from the outset and implemented the project efficiently. With Qsome, we now have a modern, flexible solution for our visitor management.”

Nico Reust, Executive Management, Security Directorate, Migration Office of the Canton of Zurich