Meniu Close







News
Contact us
Whatever industry your business is in, we can help

Queue Management in Government

Learn how Qsome Customer Journeys work in your industry below.

Steps

01

Staff can easily manage appointment slots. Visitors are able to see available slots and select their preferred service time. The appointment module can be integrated effortlessly into various tools.

03

Send status updates and location-specific information via texts (SMS) or an app-like mobile website and encourage visitors to take action. To collect useful data, ask them to fill out a digital form while waiting.

05

After service, consultants can log which services were provided. All service times are tracked for later analysis.

Optionally, transfer to another service or department.
01

Staff can easily manage appointment slots. Visitors are able to see available slots and select their preferred service time. The appointment module can be integrated effortlessly into various tools.

02

In the self-service terminal, a visitor selects from the list of departments and specifies the reason of visit. A visitor then receives a printed ticket with a number on it. It is also possible to come with appointment.

03

Send status updates and location-specific information via texts (SMS) or an app-like mobile website and encourage visitors to take action. To collect useful data, ask them to fill out a digital form while waiting.

04

When a consultant is ready, the information screen shows when it’s time for a visitor to come to a desk.

05

After service, consultants can log which services were provided. All service times are tracked for later analysis.

Optionally, transfer to another service or department.
06

Visitors are asked to give post-service feedback. Gathered data and statistics can be used for reporting and continuous visitor journey improvement.

Benefits

Reduced administrative costs

The point of service can manage its capacities and visitor flow, which leads to smaller administrative costs and reduced stress for the employees.

Departments grouping

Group complex departments, provide decision trees, and simplify check-in at self-service terminals.

Improved visitor experience

Boost experience with real-time updates via SMS, email, or app-like mobile interface.

Online digital forms

Before the visit or while waiting, visitors can fill out digital forms. These dynamically generated forms are an easy way to get valuable data.

Informational terminals

To display useful information to visitors, large information screens can be set up in various areas.

Omni-channel communication

Appointments can be booked and managed via multiple channels.

Data collection

Captured data can be sent to the data warehouse.

Visitor navigation

Instructions are delivered by multiple communication channels, ensuring easier visitor navigation in the building.

Do you want to know more about Qsome?
Take control of your customer journeys.

Qsome is the next generation solution for managing customer flows and queues at service points.

Flexible Safe Scalable
Industries we serve

Learn how Qsome can upgrade your customer journeys