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Queue Management in Transport

Learn how Qsome Customer Journeys work in your industry below.

Health Care Government Transport Telecommunication Retail Retail contactless Vaccination

Steps

01 Manage and book appointments

Staff can easily manage appointment slots. Passengers are able to see available slots and select their preferred service time. The appointment module can be integrated effortlessly into various tools.

03 Real-time status updates

Send status updates and store-specific information via texts (SMS) or an app-like mobile website and encourage passenger to take action. To collect useful data, ask them to fill out a digital form while waiting.

05 Consultant serves a passenger

After service, consultants can log which services were provided. All service times are tracked for later analysis.

Optionally, transfer passenger to another desk or service.

01 Manage and book appointments

02 Check-in

There are various ways to check-in: self-queueing, entering the appointment code, or using a member card. When a passenger selects a particular service, the terminal prints a ticket with a number on it.

03 Real-time status updates

04 Consultant calls a passenger

When a consultant is ready, the information screen shows when it’s time for a passenger to come to a desk.

05 Consultant serves a passenger

After service, consultants can log which services were provided. All service times are tracked for later analysis.

Optionally, transfer passenger to another desk or service.

06 Feedback & analytics

Passengers are asked to give post-service feedback. Gathered data and statistics can be used for reporting and continuous customer journey improvement.

Learn how SBB improved customer satisfaction by using Qsome

Benefits

Reduced administrative costs

The point of sale can manage its capacities and customer flow, which leads to smaller administrative costs and reduced stress for the employees.

Improved passenger experience

Boost passenger experience with real-time updates via SMS, email, or app-like mobile interface.

Efficient flow

To display useful information to passengers, large-format information screens can be set up in various areas.

Omni-channel communication

Appointments can be booked and managed via multiple channels.

Online digital forms

Before the visit or while waiting, passengers can fill out digital forms. These dynamically generated forms are an easy way to get valuable passenger data.