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Queue Management in Retail Contactless
Steps
By using Google Ads and Google Analytics, you can track customer activity before they enter the store.
Contactless check-in lets people enter the queue without physically stepping into the building. Queuing happens by scanning a QR code or entering a URL manually.
Customers wait outside before they get consultants’ permission to enter the building.
After service, consultants can log which services were provided. All service times are tracked for later analysis.
By using Google Ads and Google Analytics, you can track customer activity before they enter the store.
Staff can easily manage appointment slots. Customers are able to see available slots and select their preferred service time. The appointment module can be integrated effortlessly into various tools.
Contactless check-in lets people enter the queue without physically stepping into the building. Queuing happens by scanning a QR code or entering a URL manually.
Send status updates and store-specific ads via texts (SMS) or an app-like mobile website and encourage customers to take specific action. To collect useful data, ask them to fill out a digital form while waiting.
Customers wait outside before they get consultants’ permission to enter the building.
Consultants invite each customer to enter the store for the requested service.
After service, consultants can log which services were provided. All service times are tracked for later analysis.
The customer is asked to give post-service feedback. Gathered data and statistics can be used for reporting and continuous customer journey improvement.
Benefits
Reduced administrative costs
The point of sale can manage its capacities and customer flow, which leads to smaller administrative costs and reduced stress for the employees.
Improved customer experience
Boost customer experience with real-time updates via SMS, email, or app-like mobile interface.
Contactless check-in
Use contactless queuing to get the benefits of Qsome without a terminal and with no physical contact.
Digital marketing
While a customer waits, digital ads can be displayed.
In-store customer mapping
Post-sale customer journey mapping can help improve digital marketing analytics and measurements.
Customer flow control
Use setup to control the number of people entering the store. People are allowed to enter only when a consultant calls.
Increased revenue
You can increase revenue by enhancing customer experience and reducing waiting times.
Omni-channel communication
Appointments can be booked and managed via multiple channels.
Data collection
Captured data can be integrated into existing CRMs, such as Salesforce, Hubspot, Asana, etc.
Learn how Qsome can upgrade your customer journeys
