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Learn how Qsome Customer Journeys work in your industry below.
Steps
Patients can come and stand in the live queue (with appointment or without).
The check-in desk enters patient’s information and prints a ticket with a unique number for queuing in the vaccination area.
After receiving a vaccine, a patient is redirected to the relaxation area.
The patient can give post-service feedback. Gathered data and statistics can be used for reporting and continuous patient journey improvement.
Patients can come and stand in the live queue (with appointment or without).
Live Queue Screen shows direction to the next available desk. Our Floor Manager can help direct patients to desks and monitor the availability of all desks at once.
The check-in desk enters patient’s information and prints a ticket with a unique number for queuing in the vaccination area.
The vaccination area is split into waiting and service zones. On the information screen, patients can see when it’s their turn.
After receiving a vaccine, a patient is redirected to the relaxation area.
After 15 minutes of rest, an automatic robot completes the patient’s visit with a check-out.
The patient can give post-service feedback. Gathered data and statistics can be used for reporting and continuous patient journey improvement.
Benefits
Efficient flow management
All-in-one patient flow management solution can easily handle the daily load of 50 000 patients in each vaccination center every day.
Reduced administrative costs
Vaccination centers can manage their capacity. Automating a streamlined patient flow leads to reduced stress for employees and a decrease in administrative costs.
Enhanced performance
It’s easy to streamline different vaccination lanes. The lanes are segmented, sorted, and grouped based on the context and purpose.
Improved patient experience
Patient care gets more advanced with real-time updates via SMS, email, or app-like mobile interface.
Easy data collection
Gathered data can be used for reporting and planning. It can help manage various types of vaccines and further improve the process flow.
Clear information at all times
To display useful information to patients, large-format information screens can be set up in various areas.
Omni-channel communication
Appointments can be booked and managed via multiple channels.
More safety with split crowds
Live Queue routing divides crowds into smaller groups, therefore increasing the distance between people.
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