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Queue Management in Health Care
Steps
Staff can easily manage appointment slots. Patients are able to see available slots and select their preferred service time. The appointment module can be integrated effortlessly into various tools.
Send status updates and hospital-specific information via texts (SMS) or an app-like mobile website and encourage patients to take action. To collect useful data, ask them to fill out a digital form while waiting.
After service, doctors can log which services were provided. All service times are tracked for later analysis.
Staff can easily manage appointment slots. Patients are able to see available slots and select their preferred service time. The appointment module can be integrated effortlessly into various tools.
A patient can check-in by self-queueing, entering the appointment code, using an insurance card, or visiting the reception. After selecting a particular service, the terminal or receptionist prints a numbered ticket.
Send status updates and hospital-specific information via texts (SMS) or an app-like mobile website and encourage patients to take action. To collect useful data, ask them to fill out a digital form while waiting.
When the doctor is ready, the information screen shows when it’s time for a patient to come to a room.
After service, doctors can log which services were provided. All service times are tracked for later analysis.
Patients are asked to give post-service feedback. Gathered data and statistics can be used for reporting and continuous patient journey improvement.
Benefits
Reduced administrative costs
Hospital or clinic can manage its capacities and patient flow, which leads to smaller administrative costs and reduced stress for the employees.
Improved patient experience
Patient care gets more advanced with real-time updates via SMS, email, or app-like mobile interface.
Emergency cases
When urgent cases are made a priority, there is no backlog and service delay, which keeps you in touch with your patients’ needs.
Online patient registration
Before the visit or while waiting, patients can fill out digital forms. These dynamically generated forms are an easy way to get valuable patient data.
Efficient flow
To display useful information to patients, large-format information screens can be set up in various areas.
Omni-channel communication
Appointments can be booked and managed via multiple channels.
Health Level Seven integration
Qsome is connected to HL7, so data is always in sync with Hospital or Clinical Information System (CIS).
Contactless queueing
Use contactless queuing to get the benefits of Qsome without a terminal and with no physical contact.
Patient navigation
Instructions are delivered by multiple communication channels, ensuring easier patient navigation in the building.
Safer daily clinical practice
Qsome enables you to identify bottlenecks and optimize everyday processes. A smooth patient flow frees up time that can be spent on individual patient care.
Digitization of patient data
Essential patient data can be digitized. It makes administrative work more efficient and keeps patients more involved in the process.
Learn how Qsome can upgrade your customer journeys
