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Whatever industry your business is in, we can help

Learn how Qsome Customer Journeys work in your industry below.

Steps

01

By using Google Ads and Google Analytics, you can track customer activity before they enter the store.

Activity data is linked when an app-like mobile interface is opened.
03

Contactless check-in lets people enter the queue without physically stepping into the building. Queuing happens by scanning a QR code or entering a URL manually.

05

Customers wait outside before they get consultants’ permission to enter the building.

07

After service, consultants can log which services were provided. All service times are tracked for later analysis.

Customers can be re-targeted with additional digital ads.
01

By using Google Ads and Google Analytics, you can track customer activity before they enter the store.

Activity data is linked when an app-like mobile interface is opened.
02

Staff can easily manage appointment slots. Customers are able to see available slots and select their preferred service time. The appointment module can be integrated effortlessly into various tools.

03

Contactless check-in lets people enter the queue without physically stepping into the building. Queuing happens by scanning a QR code or entering a URL manually.

04

Send status updates and store-specific ads via texts (SMS) or an app-like mobile website and encourage customers to take specific action. To collect useful data, ask them to fill out a digital form while waiting.

Group each client’s web activities, in-store actions, and purchase histories into journeys.
05

Customers wait outside before they get consultants’ permission to enter the building.

06

Consultants invite each customer to enter the store for the requested service.

07

After service, consultants can log which services were provided. All service times are tracked for later analysis.

Customers can be re-targeted with additional digital ads.
08

The customer is asked to give post-service feedback. Gathered data and statistics can be used for reporting and continuous customer journey improvement.

Benefits

Reduced administrative costs

The point of sale can manage its capacities and customer flow, which leads to smaller administrative costs and reduced stress for the employees.

Improved customer experience

Boost customer experience with real-time updates via SMS, email, or app-like mobile interface.

Contactless check-in

Use contactless queuing to get the benefits of Qsome without a terminal and with no physical contact.

Digital marketing

While a customer waits, digital ads can be displayed.

In-store customer mapping

Post-sale customer journey mapping can help improve digital marketing analytics and measurements.

Customer flow control

Use setup to control the number of people entering the store. People are allowed to enter only when a consultant calls.

Increased revenue

You can increase revenue by enhancing customer experience and reducing waiting times.

Omni-channel communication

Appointments can be booked and managed via multiple channels.

Data collection

Captured data can be integrated into existing CRMs, such as Salesforce, Hubspot, Asana, etc.

Do you want to know more about Qsome?

Take control of your customer journeys.

Qsome is the next generation solution for managing customer flows and queues at service points.

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Industries we serve

Learn how Qsome can upgrade your customer journeys