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Whatever industry your business is in, we can help
Learn how Qsome Customer Journeys work in your industry below.
Steps
Staff can easily manage appointment slots. Clients are able to see available slots and select their preferred service time. The appointment module can be integrated effortlessly into various tools.
Send status updates and store-specific information via texts (SMS) or an app-like mobile website and encourage clients to take action. To collect useful data, ask them to fill out a digital form while waiting.
Consultants find each client by a photo or profile details and start providing the requested service.
The customer is asked to give post-service feedback. Gathered data and statistics can be used for reporting and continuous customer journey improvement.
Staff can easily manage appointment slots. Clients are able to see available slots and select their preferred service time. The appointment module can be integrated effortlessly into various tools.
The concierge welcomes clients at the store entry and asks about their needs. Queuing happens by their photos or characteristics. Clients can also come with appointments.
Send status updates and store-specific information via texts (SMS) or an app-like mobile website and encourage clients to take action. To collect useful data, ask them to fill out a digital form while waiting.
While waiting for a sales consultant to approach, customers can either wait outside or browse inside the store.
Consultants find each client by a photo or profile details and start providing the requested service.
After service, consultants can log which services were provided. All service times are tracked for later analysis.
The customer is asked to give post-service feedback. Gathered data and statistics can be used for reporting and continuous customer journey improvement.
Benefits
Reduced administrative costs
Each point of sale can manage its capacities and customer flow, which leads to smaller administrative costs and reduced stress for the employees.
Improved client experience
Boost client experience with real-time updates via SMS, email, or app-like mobile interface.
Reduced waiting time
Personalized attention reduces waiting time and minimizes stress.
Improved client satisfaction
Client experience with Qsome is much more pleasant. Time spent waiting for your turn is worry-free.
Concierge services
The concierge ensures a personalized approach and gives attention to each person who enters the store.
Video queueing
Video queuing helps improve the in-store experience and allows clients to explore new products while waiting to be served.
Digital marketing
While a client waits, digital ads can be displayed.
Omni-channel communication
Appointments can be booked and managed via multiple channels.
Data collection
Captured data can be integrated into existing CRMs, such as Salesforce, Hubspot, Asana, etc.
Increased revenue
You can increase revenue by enhancing client experience and reducing waiting times.
Do you want to know more about Qsome?
Industries we serve
Learn how Qsome can upgrade your customer journeys
