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Whatever industry your business is in, we can help

Learn how Qsome Customer Journeys work in your industry below.

Steps

01

Patients can come and stand in the live queue (with appointment or without).

03

The check-in desk enters patient’s information and prints a ticket with a unique number for queuing in the vaccination area.

05

After receiving a vaccine, a patient is redirected to the relaxation area.

07

The patient can give post-service feedback. Gathered data and statistics can be used for reporting and continuous patient journey improvement.

01

Patients can come and stand in the live queue (with appointment or without).

02

Live Queue Screen shows direction to the next available desk. Our Floor Manager can help direct patients to desks and monitor the availability of all desks at once.

03

The check-in desk enters patient’s information and prints a ticket with a unique number for queuing in the vaccination area.

04

The vaccination area is split into waiting and service zones. On the information screen, patients can see when it’s their turn.

05

After receiving a vaccine, a patient is redirected to the relaxation area.

06

After 15 minutes of rest, an automatic robot completes the patient’s visit with a check-out.

07

The patient can give post-service feedback. Gathered data and statistics can be used for reporting and continuous patient journey improvement.

Learn how Oerlikon vaccination centre improved customer satisfaction by using Qsome

Benefits

Efficient flow management

All-in-one patient flow management solution can easily handle the daily load of 50 000 patients in each vaccination center every day.

Reduced administrative costs

Vaccination centers can manage their capacity. Automating a streamlined patient flow leads to reduced stress for employees and a decrease in administrative costs.

Enhanced performance

It’s easy to streamline different vaccination lanes. The lanes are segmented, sorted, and grouped based on the context and purpose.

Improved patient experience

Patient care gets more advanced with real-time updates via SMS, email, or app-like mobile interface.

Easy data collection

Gathered data can be used for reporting and planning. It can help manage various types of vaccines and further improve the process flow.

Clear information at all times

To display useful information to patients, large-format information screens can be set up in various areas.

Omni-channel communication

Appointments can be booked and managed via multiple channels.

More safety with split crowds

Live Queue routing divides crowds into smaller groups, therefore increasing the distance between people.

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Industries we serve

Learn how Qsome can upgrade your customer journeys