Qsome – Modern Visitor & Customer Guidance System at AWA Basel

The Qsome customer guidance system is an advanced solution designed to efficiently manage visitor flow in public institutions and businesses. The Office for Economy and Labor (AWA) in Basel, including the Regional Job Placement Center (RAV) and the Public Unemployment Fund (OeAK), has successfully implemented Qsome at its renovated location, ensuring a seamless and future-ready visitor experience.

Features of Qsome (Used by AWA)

• Self-service terminals in various sizes and configurations
• Appointment management for efficient scheduling
• Email and SMS notifications for real-time customer updates
• Counter-specific call profiles and automated workflows
• Broadcasting of important information on terminals and display screens
• Multiple service types, including on-site consultation with tickets or quick inquiries without tickets
• Comprehensive reporting for optimal management and evaluation

Benefits of Qsome

• Efficient visitor flow management – Reduced wait times with smart ticketing and flexible call profiles
• Enhanced customer service – Real-time updates, appointment booking, and notifications improve user experience
• Modern and professional image – Self-service terminals, display screens, and mobile apps enhance efficiency
• Scalability – Easily adaptable to different locations and operational needs

Qsome provides public institutions and businesses with a powerful solution for visitor management, queue management, and customer guidance. The successful implementation at AWA Basel demonstrates Qsome’s modular structure and customizable configuration, making it an ideal choice for any organization aiming to streamline visitor traffic and improve service quality.

Customer Testimonial

«Qsome has significantly improved our visitor flow management. Thanks to the intuitive self-service terminals and the structured ticketing system, the process has become much smoother for our customers and less stressful for our staff.» 

— Manuela Becker, IT Coordinator, Office for Economy and Labor (AWA)

Learn more about Qsome customer guidance system on our features page.