Efficient Visitor Management at the Schaffhausen Town Hall: A Modern, Digital Administration with Qsome

The Schaffhausen Town Hall is at the heart of a citizen-focused, modern, and future-oriented municipal administration. With a wide range of responsibilities—from citizen services and urban development to sustainability and public relations—effectively managing visitor flows is essential. To meet these demands, the city chose to implement the innovative Qsome visitor guidance system, an integrated solution combining hardware and cloud-based software (SaaS). The Visitor Management System Schaffhausen is a flagship project of digital transformation in Swiss public services.

The Challenge

At the new town hall location, a future-proof customer guidance system was required—one that meets the high standards of public service while aligning with the expectations of citizens. Key goals included:

• Efficient organization of waiting areas
• Modern appointment scheduling both on-site and online
• Flexible control of display and door systems
• Seamless integration into existing processes and administrative systems

The Solution: Qsome in Action

With Qsome, the Schaffhausen Town Hall implemented a comprehensive solution that goes far beyond traditional queue management systems:

• Self-service terminal for quick orientation and ticket issuance
• Mobile app (MyTurn) with real-time information and ticket access
• QR code tickets compatible with mobile devices
• Appointment management system
• Personalized email notifications
• Digital call screens and customer information displays
• Central broadcasting system for key information messages
• Modular service catalog and decision trees for handling complex requests
• Automated door control across seven mechanical access points—directly integrated with customer processes
• Thermal printers at the information desk for immediate ticket distribution
• Reporting and analytics tools for optimizing resource allocation and service quality
• POS grouping for clear organization by departments and counters

The Result

With Qsome, the Schaffhausen Town Hall successfully digitized its visitor management, enhanced service levels, and streamlined internal workflows. The holistic approach combines intelligent hardware with a flexible SaaS platform—creating a seamless experience for both citizens and employees.

The solution is scalable, user-friendly, and precisely tailored to the needs of public administration—a prime example of digital transformation in the municipal sector.

Client Testimonial

«With Qsome, we found a system that perfectly supports our vision of a modern, service-oriented administration. In our new premises, visitors benefit from short waiting times and digital services – exactly what a city like Schaffhausen needs.»

— Thomas Hess, Project Manager, Schaffhausen Town Hall

Learn more about Qsome customer guidance system on our features page.