Take control of your customer journeys.
Qsome is the next generation solution for managing customer flows and queues at service points.
Flexible • Scalable • Safe
CUSTOMER JOURNEY MANAGEMENT
Increase productivity and customer satisfaction at the same time.
Efficient management of customer journeys and flows is one of the core disciplines of modern service companies.
You don’t have to bend over backward to boost productivity. We’ll help you use your existing capacities in an optimal way. It means shorter waiting times, improved service quality, and, of course, better customer experience.
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Frequently asked questions
Can Qsome solution increase sales?
Ultimately, every shop's goal is to serve as many customers as possible. But it’s not just a numbers game – you want to create a striking experience for both customers and employees. That’s why Qsome steps into the game: to provide a streamlined, neatly structured means of queuing. Qsome enables your shop to process a much higher load; it also helps reduce waiting times and increase transparency on how the lines move. At the end of the day, you want shorter service times, stress-free employees, happier customers, and increased sales for your business. And we know exactly how to get you there.
How does Qsome solution improves working environment for employees?
Qsome solution puts customer flow management in a very intuitive order. The employees can pick it up quickly, and results start to roll in immediately. All employees get real-time notifications about the state of the shop – so at all times, everyone knows what to do without any confusion. Such a work environment creates trust between employees, eliminates chaos, reduces stress, and minimizes the number of mistakes.
How does the system increase customer satisfaction?
Without exception, all customers want the best and fastest service possible. On top of that, they’d like to be informed about the progress in real-time. Qsome solution targets exactly these key points: it provides all parties with real-time notifications about the progress (at all phases of customer journey) and offers the best tools to ensure smooth customer flow with queue management. As a result, customer satisfaction shoots up significantly.
Does Qsome provide various information channels to customers?
Qsome offers an entire spectrum of communication channels: email notifications for appointment requests and management, SMS notifications to keep customers informed about their visit to the shop in real-time, and finally, mobile customer interface – an app-like web interface that notifies customers in real-time as well as enables them to manage their visit details. In stores, large information screens are notifying people upon queue changes. In the meantime, self-check-in terminals scan customers’ tickets and provide general information about the queue position. Each channel contributes to the same goal – better understanding of customers and providing the best-in-class service.
Does Qsome support appointment planning and processing?
Yes, Qsome has an advanced appointment module with these functions: creating available employees slots; giving customers access to book an appointment; allowing customers to check-in at the time of visit. The back office can also manage bookings. To ensure a smooth process, they get notified about any changes in real-time. Appointment handling is a crucial part of customer journey management – so we continue to dedicate our effort and expertise to make it excellent.
Does Qsome provide a self-check-in point?
Yes, Qsome has two types of self-check-in points. One of them is a physical terminal with many possibilities to interact with, such as self-queuing, appointment check-in, QR code scanning, and many more. You can choose between two alternatives: a terminal of large stainless steel and a premium-looking stand or a lightweight, space-effective terminal with a smaller screen (please contact our sales team to get full specifications). The second way to perform check-in by yourself is a virtual self-check-in channel. In this case, you enter the queue remotely by using an app-like mobile interface.
How does Qsome solve problems with contactless queuing?
Nowadays, the demand for contactless queueing is rising (naturally, the COVID-19 pandemic played a significant part in this). Therefore, Qsome ramped up new, contactless ways for customers to enter the queue. One of them is a remote mobile customer interface, an app-like shop web page. Here customers can place their problem and receive a virtual ticket that will be used to check-in at the physical store. Another way is to arrive at the shop entrance and scan the QR code placed in the front. It will provide access to a mobile customer interface where customers can enter and track their visits. With client feedback, we keep improving means of queuing – paving the way for the most effective solutions.
How does Qsome support my business growth?
Qsome solution provides a huge variety of metrics that can show business opportunities by providing new services or optimizing existing ones. It easily reveals the longest or shortest phases of the whole customer journey that can be analyzed and later optimized. The rising quality of your services will show up in analytics, revealing hidden potential. Real-time data visuals can give a deep understanding of any bottlenecks that occur during operational hours. Our team believes in continuous growth, which would be impossible without in-depth data analysis. As the industries keep changing, we remain loyal to our goal – to bring forth top-tier tools that take your business to the next level.
We’re a team of highly skilled professionals – software engineers and designers – who push the boundaries to create top-notch products every day.
Qsome is a product of e-nov8 GmbH, an IT consulting and development company based in Switzerland.